Guys what's happening. I cancelled my subscription with you a month ago yet you have charged me already twice. I don't even have access to the gmail I signed up with you. I will report you as fraud, because this is getting crazy. I've spent $20 for nothing. REMOVE MY DETAILS FROM THE ACCOUNT ASAP!!!
Thank you! for the quick response and resolving this matter.
I contacted you support and they provided me the email registered with your platform. The concerning part is that I do not have such an email they indicated. It does not even exist, so I should have not been able to register account with you and add a payment option in the first place.
I'm happy that this is now sorted and thank you for the refund. This thread can be closed.
Steven
Team•
Feb 11, 2025
I'm glad that the issue has been resolved and thank you for your understanding and patience.
If you have any questions or need further assistance in the future, please don't hesitate to reach out to us.
Steven
Team•
Feb 10, 2025
Please remain calm. We are more than willing to assist.
First of all, when you requested a refund a month ago, we immediately refunded your subscription fee. There is no "fraudulent" behavior.
Secondly, please rest assured that our service will not affect your Gmail account. Since this matter involves your email address, we have provided specific details in the email sent to you.
Finally, we have successfully canceled your subscription and processed the refund for your last payment. You should see the refund credited to your account within a few business days.
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Valdis Sprogis
Feb 10, 2025
Thank you! for the quick response and resolving this matter.
I contacted you support and they provided me the email registered with your platform. The concerning part is that I do not have such an email they indicated. It does not even exist, so I should have not been able to register account with you and add a payment option in the first place.
I'm happy that this is now sorted and thank you for the refund. This thread can be closed.
Steven
Feb 11, 2025
I'm glad that the issue has been resolved and thank you for your understanding and patience.
If you have any questions or need further assistance in the future, please don't hesitate to reach out to us.
Steven
Feb 10, 2025
Please remain calm. We are more than willing to assist.
First of all, when you requested a refund a month ago, we immediately refunded your subscription fee. There is no "fraudulent" behavior.
Secondly, please rest assured that our service will not affect your Gmail account. Since this matter involves your email address, we have provided specific details in the email sent to you.
Finally, we have successfully canceled your subscription and processed the refund for your last payment. You should see the refund credited to your account within a few business days.